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How will my order be delivered to me?
Your order will be shipped from China to Australia via trusted couriers like Australia Post, Sendle, or DHL. You’ll receive a tracking number by email once your order is processed. Standard shipping takes 15-30 days (sea freight), while express shipping takes 3-7 days (air). Check our Shipping Policy page for details or contact customer support.
What do I need to know?
Our Shopify pet store offers a wide range of products, secure checkout, and customer support; check our FAQ or contact us for details on products, returns, or anything else.
How will I know if order is placed successfully?
You’ll receive a confirmation email with your order details and a tracking number shortly after placing your order successfully.
How do I check the status of my order?
You can check your order status by using the tracking number provided in your confirmation email on our website’s tracking page or by contacting our customer support team.
Can I cancel my order?
Yes, you can cancel your order within 2 hours of purchase. After that, it may be processed and can no longer be canceled. Please contact us as soon as possible.